All orders will receive full tracking information via email and/or SMS text. Please allow 5-15 business days for your order to be processed.
We are committed to ensuring your satisfaction which is why we ensure all shipments. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.
Once processed, all orders ships 5-15 day expedited service unless a faster option is selected at checkout for most items and locations. Delivery will be made by UPS Ground or UPS Express during business days depending on delivery location. Orders processed on/before 3:00 PM EST Monday-Friday will be shipped out that same day. Saturdays-Sundays are not considered business days. We cannot deliver to domestic PO boxes with expedited services unless the physical address of the PO boxes is stated on the shipping address.